Shopping FAQs

Having trouble ordering? Here's a handy list of frequently-asked questions. If you have a question that isn't on this list, please call us at (781)391-1994. We would love to either walk you through ordering or even take your order over the phone.

Frequently Asked Questions:

Using the Shopping Cart:

Shipping Questions:

Where do I check out?

You must click the "Checkout" button to check out. The button can be found in three places: at the bottom of your Shopping Cart pop-up window, in the red column at the left of the page, and to the right of each item (below the "Add to Cart" button). This will take you to our secure checkout server.

How do I put a new item in my shopping cart?

First, choose which item to buy. Some items have more than one option available, such as coffees which are available either ground or whole bean. Make sure the correct option is selected by checking the circle to the left of the desired option. If you just want one of the item, then click "Add to Cart" to the right of the product's description. If you want buy more than one, then first enter the desired quantity into the Quantity box, and then click the "Add to Cart" button.

How do I remove an item from my cart?

First, open your Shopping Cart by clicking any of the "View Cart" buttons on the right side of the page, or by clicking "View Cart Detail" in the red column on the left of the page. Then, simply click "Remove Item" next to the item you want to remove.

How do I order more than one of an item?

Simply enter the desired quantity into the Quantity box before clicking "Add to Cart".

I accidentally put too many in my cart. How do I reduce the quantity of an item?

You should remove the item from your cart and then re-add it, entering the correct quantity into the Quantity box before clicking "Add to Cart".

I don't know which coffee to buy! Help!

There are so many different kinds of coffee; it can seem a bit daunting! If you're really lost, please call us at (781)391-1994 and we will help you decide. Or, you could try one of the Sampler Boxes in the "Samplers and Kits" section of the website and try several types at once.

Do you ship to any country other than the USA?

No, we cannot ship to any country except the USA. We can, however, ship to any USA Military base, even ones located overseas. In fact, we discount shipping to military bases quite a lot in order to make it easy for our armed forces to enjoy a little bit of luxury at an affordable price.

How soon will I get my order?

Orders received before noon on a business day are shipped that same day; other orders are shipped the following business day. We ship orders to USA customers via USPS Priority, which has a 1-3 day service standard, or UPS Ground. Most states can expect to receive their order within 2-3 days of its being shipped, with the exception of Hawaii and Alaska, which can take 4-5 days. We ship either from Boston, MA.

I need this right away! Do you ship express?

We don't have an express shipping option on our site, but for special occasions that require next-day shipping or other exceptional considerations, you can call us at (781)391-1994 to discuss what we can do for you.

I haven't received my order OR my order was not correct. What do I do?

We're very sorry that your order is not perfect! Please call us at (781)391-1994 or email us at lbrault@clockworkcommerce.com, and let us make it up to you. We will not rest until you are completely satisfied!

I hate paying for shipping! Why is it so expensive? How can I save money on shipping?

Shipping prices just keep rising due to increasing oil prices, but we're doing our best to lessen the impact for you by introducing many free shipping and discount shipping offers. We have contracted with UPS to ship for a more affordable rate, so we can now offer free shipping on orders over $75 to the continental USA. UPS does not ship to a PO Box, and it is slightly slower, so we also offer the option of purchasing an upgrade to USPS Priority. Unfortunately, we cannot ship for free to Alaska or Hawaii, so instead we offer half-price shipping. We are always working on ways to save you money on shipping!